Refund & Cancellation Policy

Last Updated: August 15, 2025

This Refund & Cancellation Policy applies to purchases made through the statSCALAR website and platform, including subscriptions, datasets, market intelligence, reports, research materials, analytical products, and other digital services (collectively, the “Services”).

By placing an order or subscribing to a statSCALAR Service, you acknowledge and agree to this policy.

1. Please Review Before Purchasing

Before placing an order, customers are encouraged to carefully review all available information relating to the relevant product or Service, including its description, scope, coverage, methodology, geographical coverage, time period, deliverables, format, and applicable subscription terms.

Where additional clarification is required before purchase, customers should contact statSCALAR before completing the transaction.

2. Digital Products and Delivered Reports

statSCALAR may provide digital products including market research reports, datasets, statistics, analytical materials, commodity intelligence, trade data, pricing information, forecasts, and other proprietary content.

Because these products may contain confidential, proprietary, licensed, or commercially sensitive information, orders for digital products are generally non-refundable once the relevant product, report, dataset, or deliverable has been made available or delivered to the customer.

Once access has been provided, the customer may have the ability to view, download, store, or otherwise access the purchased information. Accordingly, cancellation or refund requests based solely on a change of mind, change in business requirements, or lack of subsequent use may not be accepted.

3. Subscription Cancellation

Customers may cancel a recurring statSCALAR subscription in accordance with the cancellation options available through their account or applicable subscription agreement.

Cancellation of a subscription will normally prevent the subscription from renewing for the next billing period.

Unless otherwise stated in the applicable subscription agreement:

• Cancellation does not automatically entitle the customer to a refund for the current billing period.

• Access may remain available until the end of the already-paid subscription period.

• Previously paid subscription fees are generally non-refundable.

• Cancellation does not eliminate payment obligations that arose before the cancellation became effective.

Enterprise or customized subscription arrangements may be subject to separate contractual cancellation terms.

4. Refund Eligibility

Refunds are generally not available for:

• Delivered market research reports;

• Downloaded or accessed datasets;

• Digital research materials;

• Market intelligence products;

• Subscription periods that have already commenced;

• Services that have already been substantially provided;

• Products purchased by mistake where the product has already been delivered or accessed;

• Change of business requirements;

• Lack of use after purchase; or

• Change of mind after purchase.

However, statSCALAR may consider a refund or other appropriate resolution where a product or Service was materially different from its published description, was not delivered due to an issue attributable to statSCALAR, or where a refund is otherwise required under applicable law.

5. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same transaction, please contact statSCALAR promptly with the relevant transaction details.

After verification, duplicate payments caused by a technical or processing error may be refunded through the original payment method where reasonably possible.

6. Failed or Unsuccessful Transactions

If a payment is deducted from your account but the corresponding order or subscription is not successfully activated, please contact statSCALAR with the transaction or payment reference.

statSCALAR will investigate the transaction and, where the payment was successfully received but the corresponding Service was not provided, may either activate the applicable Service or process an appropriate refund.

Processing times may depend on the payment provider, banking institution, or payment gateway.

7. Cancellation Before Delivery

If a customer requests cancellation before a digital product or report has been delivered or access has been provided, statSCALAR may, at its discretion, consider the cancellation request depending on the status of order processing, research, customization, data preparation, licensing commitments, and other costs already incurred.

For customized, commissioned, or specially prepared research, cancellation may not be available once substantial work has commenced.

8. Customized Research and Bespoke Services

Customized reports, commissioned research, bespoke datasets, consulting-related deliverables, or other specially prepared Services may involve significant research, data acquisition, analysis, licensing, and production costs.

Once work has commenced, cancellation or refund eligibility for such Services will be determined based on the applicable proposal, quotation, purchase order, or written agreement.

Where separate contractual terms exist, those terms will govern the applicable cancellation and refund conditions.

9. Service Issues and Data Concerns

If you believe that a delivered product contains a material issue, significant technical problem, or substantial discrepancy from the agreed scope, please contact statSCALAR as soon as reasonably possible.

We may review the matter and, where appropriate, provide one or more of the following remedies:

• Correction of an identified error;

• Replacement of the affected file or deliverable;

• Updated information;

• Additional clarification;

• Alternative access; or

• Another reasonable resolution based on the circumstances.

Minor formatting differences, reasonable changes in market data, subsequent market developments, or differences between statSCALAR estimates and third-party sources do not automatically constitute grounds for a refund.

10. Market Data, Forecasts and Estimates

Market intelligence products may include estimates, forecasts, projections, historical data, pricing information, trade statistics, and analytical interpretations.

Differences between published information and subsequent market developments do not, by themselves, constitute a defect or basis for a refund.

Forecasts and estimates are inherently subject to uncertainty and may change as new information becomes available.

11. Promotional Offers and Discounts

Promotional pricing, discounts, introductory offers, credits, coupons, or other special offers may be subject to additional terms.

Unless expressly stated otherwise, promotional discounts do not create a separate refund entitlement and may not be combined with other offers.

12. Taxes, Duties and Payment Processing

Where applicable, taxes, government charges, payment processing fees, currency conversion charges, or similar amounts may be included in or applied to a transaction.

Any refund, where approved, will generally be processed in accordance with the applicable transaction terms and payment provider procedures.

The amount ultimately credited to the customer may be affected by the payment provider's processing procedures, exchange rates, or applicable banking charges.

13. Refund Processing

Where statSCALAR approves a refund, the refund will generally be initiated through the original payment method used for the transaction, where technically and commercially feasible.

The time required for the funds to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

statSCALAR does not control third-party banking or payment-processing timelines.

14. Access Following Refund or Cancellation

Where a refund is approved for a digital product or subscription, statSCALAR may suspend or terminate access to the corresponding product, dataset, report, account feature, or Service.

Customers must not continue to use, reproduce, distribute, or retain access to refunded proprietary materials unless expressly authorized by statSCALAR.

Any previously downloaded or retained material may remain subject to applicable confidentiality, copyright, licensing, and intellectual property obligations.

15. Non-Refundable Nature of Certain Services

Unless otherwise required by applicable law or expressly agreed in writing, statSCALAR does not provide refunds merely because a customer:

• No longer requires the Service;

• Does not use the Service;

• Changes its business strategy;

• Changes its research requirements;

• Finds another source of information;

• Disagrees with a market forecast;

• Does not achieve an expected commercial result; or

• Experiences a change in internal business circumstances.

16. Statutory Rights

Nothing in this Refund & Cancellation Policy is intended to restrict or exclude any rights or remedies that cannot lawfully be excluded or restricted under applicable law.

Where mandatory consumer protection or other applicable laws provide a customer with rights that differ from this policy, those statutory rights will apply to the extent required by law.

17. Policy Changes

statSCALAR may update this Refund & Cancellation Policy from time to time to reflect changes in its products, Services, payment processes, business practices, or applicable legal requirements.

The latest version will be published on the statSCALAR website with the applicable “Last Updated” date.

18. Contact Us

If you have questions regarding a cancellation, refund request, payment issue, or purchased Service, please contact statSCALAR through the official contact details provided on the website.

When contacting us regarding a transaction, please provide relevant information such as:

• Customer name;

• Registered email address;

• Order or subscription reference;

• Transaction date;

• Purchased product or Service; and

• Payment or transaction reference, where available.

Providing complete transaction information will help us review the request efficiently.

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statSCALAR
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